All orders are packaged carefully to ensure each order ships in excellent condition. Use care when removing your order from its packaging. We accept returns for items that are damaged or wrong item shipped only after receiving prior notification. Please inspect your order upon delivery and notify us at sales@magellanmodels.com or call 800.647.0771 within SEVEN business days if there is a problem. We will not be able to make any exchanges or refunds for damaged items or wrong item shipped after this time. A Return Authorization Number is required prior to processing the return. You must contact us for the Return Authorization Number.

We will be happy to exchange your item if it was damaged or wrong item shipped. We want you to be completely satisfied with your order. If we are unable to exchange your item, a full refund will be issued.

Items purchased with a credit card will receive a refund to your credit card upon return delivery of the item to Magellan Models.

Any damaged item or wrong item shipped will receive return authorization via email from Magellan Models. You will receive a prepaid return shipping label for the damaged item or wrong item shipped mailed to you. Any return must be in its original packaging. Only items listed on the return authorization form are authorized for return. Magellan Models will cover shipping costs for damaged items and wrong item shipped back to our company.

Any damaged item or wrong item shipped will be returned to the following address:

Magellan Models - Returns Dept.
1720 Mars Hill Rd. Suite 8-146
Acworth, Ga. 30101

Can I return undamaged products?

Yes. We offer a worry-free return policy within 30 days of receipt of your order for a refund or exchange if you are not completely satisfied. Please notify us at sales@magellanmodels.com or call 1.800.647.0771 to make arrangements for your return.

Customers will be responsible for all shipping costs for undamaged/unwanted product returns to Magellan Models. The product must be in its original packaging and in saleable condition.

Restocking Fee: Magellan Models does not charge a restocking fee for most returns. Some items returned directly to the manufacturer may be subject to a 15% restocking fee.

Upon receipt of the returned item, we will refund your credit card minus the original or actual shipping costs. If your order qualified for Free Shipping, the full shipping expense will be deducted from your refund. Shipping costs are NOT refundable. Please note that some credit card company's may take up to 3 business days to credit your credit card.

Returns will NOT be accepted without prior authorization from Magellan Models. You must contact us regarding any return for a Return Authorization Number. If you return any item without authorization, your refund may be delayed or refused. Returns must be shipped to the following address:

Magellan Models - Returns Dept.
1720 Mars Hill Rd. Suite 8-146
Acworth, Ga. 30101