Magellan Models - Shipping and Returns

SHIPPING

United States:
We will ship your order within one week of order completion and received payment. Most orders ship within one week or less, but depending on which warehouse your item ships from, delivery can take up to two weeks. Orders are subject to credit card approval and product availability. If we or our distributors are out of stock on an item, we will contact you via e-mail.

Please e-mail us if you have any questions about your delivery date. We will work with you to meet your needs.

We ship via ground service using UPS, FedEx, and USPS Priority Mail for domestic orders in the Continental United States. We offer easy to understand, flat-rate shipping charges based on your Order Subtotal.

For expedited shipping upgrades or other special shipping needs, contact us at: sales@magellanmodels.com

Shipping Rates (Order Subtotal)

*Free Ground Shipping for Orders Over $100.00 in the Continental U.S. $9.95 for Orders under $99.99.

Oversize Shipping: Oversize and heavy items may require additional shipping charges. Oversize shipping charges are added to the regular shipping charge. Please call 800.647.0771 for shipping charges on bulk orders.

Shipping information and flat rate shipping fees will be displayed in your shopping cart along with other pricing information associated with your order.

Please contact us for shipping information to Alaska, Hawaii, and Puerto Rico. Shipments to addresses outside of the Continental USA will require additional charges.

Georgia residents:
The State of Georgia requires that we charge sales tax for orders shipped to Georgia residents. Sales tax information will be displayed in your shopping cart at a 6% tax rate along with other pricing information associated with your order.

International:
Magellan Models ships to Canada, and most European countries. Flat-rate shipping charges are calculated on our website. Oversized and/or items weighing twenty (20) pounds or more will require additional shipping charges. Additional shipping charges are calculated to the specific country where the item is shipped. Contact sales@magellanmodels.com or call 800.647.0771 for international shipping charges for oversized items.

Please add the items you wish to purchase to your shopping cart and then click "calculate." We can only ship to the countries shown in the check-out screens on our website. We cannot accept orders for shipping to any country not listed. We always declare the full value of all packages we ship overseas. USPS Priority International Mail is our preferred international shipping method. After shipping confirmation, please allow 6 - 10 business days for delivery to your country. Depending on customs regulations in your country, actual delivery may take longer.

Note: Any Customs Duties/Taxes/Tariffs levied by the customer's country are the customer's responsibility to pay.

Tracking Your Shipment/Order

We will notify you via e-mail when your order is processed and shipped. This e-mail will provide you with the shipping provider and tracking number for your package.

Please use these links to track and monitor your shipment. Just enter or copy/paste your tracking number into the appropriate shipping provider website listed below.

U.S Tracking

FedEx Tracking

UPS Tracking

USPS Tracking

RETURNS POLICY

My order arrived damaged. What do I do?

All orders are packaged carefully to ensure each order ships in excellent condition. Use care when removing your order from its packaging. We accept returns for items that are damaged or wrong item shipped only after receiving prior notification. Please inspect your order upon delivery and notify us at sales@magellanmodels.com or call 800.647.0771 within SEVEN business days if there is a problem. We will not be able to make any exchanges or refunds for damaged items or wrong item shipped after this time.

We will be happy to exchange your item if it was damaged or wrong item shipped. We want you to be completely satisfied with your order. If we are unable to exchange your item, a full refund will be issued.

Items purchased with a credit card will receive a refund to your credit card upon return delivery of the item to Magellan Models.

Any damaged item or wrong item shipped will receive return authorization via email from Magellan Models. You will receive a prepaid return shipping label for the damaged item or wrong item shipped mailed to you. Any return must be in its original packaging. Only items listed on the return authorization form are authorized for return. Magellan Models will cover shipping costs for damaged items and wrong item shipped back to our company.

Any damaged item or wrong item shipped will be returned to the following address:

Magellan Models - Returns Dept.
1720 Mars Hill Rd. Suite 8-146
Acworth, Ga. 30101

Can I return undamaged products?

Yes. We offer a worry-free return policy within 30 days of receipt of your order for a full refund or exchange if you are not completely satisfied. Please notify us at sales@magellanmodels.com or call 800.647.0771 to make arrangements for your return.

Customers will be responsible for all shipping costs for product returns to Magellan Models. The product must be in its original packaging and in saleable condition.

A 10% restocking fee will be applied to all returned items.

Upon receipt of the returned item, we will refund your credit card minus the original shipping costs and a 10% restocking fee. If your order qualified for Free Shipping, the full shipping expense will be deducted from your refund. Shipping costs are NOT refundable.

Returns must be shipped to the following address:

Magellan Models - Returns Dept.
1720 Mars Hill Rd. Suite 8-146
Acworth, Ga. 30101