All orders are packaged carefully to ensure each order ships in excellent condition. Use care when removing your order from its packaging. We accept returns for items that are damaged or wrong item shipped only after receiving prior notification. Please inspect your order upon delivery and notify us at sales@magellanmodels.com or call 800.647.0771 within SEVEN business days if there is a problem. We will not be able to make any exchanges or refunds for damaged items or wrong item shipped after this time.
We will be happy to exchange your item if it was damaged or wrong item shipped. We want you to be completely satisfied with your order. If we are unable to exchange your item, a full refund will be issued.
Items purchased with a credit card will receive a refund to your credit card upon return delivery of the item to Magellan Models.
Any damaged item or wrong item shipped will receive return authorization via email from Magellan Models. You will receive a prepaid return shipping label for the damaged item or wrong item shipped mailed to you. Any return must be in its original packaging. Only items listed on the return authorization form are authorized for return. Magellan Models will cover shipping costs for damaged items and wrong item shipped back to our company.
Any damaged item or wrong item shipped will be returned to the following address:
Magellan Models - Returns Dept.
1720 Mars Hill Rd. Suite 8-146
Acworth, Ga. 30101
Can I return undamaged products?
Yes. We offer a worry-free return policy within 30 days of receipt of your order for a full refund or exchange if you are not completely satisfied. Please notify us at sales@magellanmodels.com or call 800.647.0771 to make arrangements for your return.
Customers will be responsible for all shipping costs for product returns to Magellan Models. The product must be in its original packaging and in saleable condition.
A 10% restocking fee will be applied to all returned items.
Upon receipt of the returned item, we will refund your credit card minus the original shipping costs and a 10% restocking fee. If your order qualified for Free Shipping, the full shipping expense will be deducted from your refund. Shipping costs are NOT refundable.
Returns must be shipped to the following address:
Magellan Models - Returns Dept.
1720 Mars Hill Rd. Suite 8-146
Acworth, Ga. 30101