We will ship your order within one week or less of order completion and received payment. Most orders ship within one week or less, but depending on which warehouse your item ships from, delivery may take up to ten days. When possible, we will ship your order directly from the manufacturer. Orders are subject to credit card approval and product availability. If we or our distributors are out of stock on an item, we will contact you via e-mail. **PLEASE NOTE: Magellan Models reserves the right to decline any order suspected to be an unauthorized transaction**
Please e-mail us if you have any questions about your delivery date. We will work with you to meet your needs.
We ship via ground service using FedEx and UPS for domestic orders in the Continental United States. Car brochure orders will ship USPS. Please note car brochure orders only ship USPS. Please do not use a PO Box address for other product orders. Magellan Models reserves the right to choose the appropriate shipping method and/or shipping carrier for your order. We offer easy to understand shipping charges that can be calculated on the "Add to Cart" page.
For expedited shipping upgrades or other special shipping needs, contact us at: 800-647-0771
**Please Note: We do not ship to a freight-forwarding business and/or address.**
**Please Note: Any Free Shipping Offer only applies to Ground Shipping within the Continental U.S.**
You can view your shipping charges by clicking "Calculate Shipping" for your item in the Add to Cart.
Oversize Shipping: Shipping rates for large scale items will have an additional shipping surcharge. Oversize and heavy items may require dimensional weight shipping calculations, and a shipping surcharge may apply.
Bulk Orders: Please call 800.647.0771 for shipping charges on bulk orders.
Shipping information and shipping fees will be displayed in your shopping cart along with other pricing information associated with your order.
**Please contact us for shipping information to Alaska, Hawaii, and Puerto Rico. Shipments to addresses outside of the Continental USA will require additional charges.
**At this time, international shipment is limited to Canada.
**Canadian customers: Please call 1-800-647-0771 for order assistance. You can also submit the Contact Us form, and we will gladly contact you for order assistance and shipping details.**
The State of Georgia requires that we charge sales tax for orders shipped to Georgia residents. Sales tax information will be displayed in your shopping cart along with other pricing information associated with your order.
Tracking Your Shipment/Order
We will notify you via e-mail when your order is processed and shipped. This e-mail will provide you with the shipping provider and tracking number for your package.
Please use these links to track and monitor your shipment. Just enter or copy/paste your tracking number into the appropriate shipping provider website listed below.
Order Shipment Tracking
My order arrived damaged. What do I do?
All orders are packaged carefully to ensure each order ships in excellent condition. Use care when removing your order from its packaging. We accept returns for items that are damaged or wrong item shipped only after receiving prior notification. Please inspect your order upon delivery and notify us 800-647-0771 within SEVEN business days if there is a problem. We will not be able to make any exchanges or refunds for damaged items or wrong item shipped after this time. A Return Authorization Number is required prior to processing the return. You must contact us for the Return Authorization Number. Returns must be shipped within 30 days. Returns shipped after 30 days, if accepted, are subject to a 15% restocking fee.
We will be happy to exchange your item if it was damaged or wrong item shipped. If a model arrives damaged, please email photos to firstname.lastname@example.org. If available, a replacement model will be shipped to you. We want you to be completely satisfied with your order. If we are unable to exchange your item, a full refund will be issued. This return/exchange policy does not apply to any international order or any product or item that originally ships to a US address and is then transported outside the US.
Items purchased with a credit card will receive a refund to your credit card upon return delivery of the item to Magellan Models or shipping warehouse.
Any damaged item or wrong item shipped will receive return authorization via email from Magellan Models. You will receive a prepaid return shipping label for the damaged item or wrong item shipped mailed to you. Any return must be in its original packaging. Only items listed on the return authorization form are authorized for return. Magellan Models will cover shipping costs for damaged items and wrong item shipped back to our company or shipping warehouse. We will email the return authorization number and return shipping address to be used.
Can I return undamaged products?
Yes. We offer a worry-free return policy within 30 days of receipt of your order for a refund or exchange if you are not completely satisfied. Please notify us at 800-647-0771 to make arrangements for your return.
Customers will be responsible for all shipping costs for undamaged/unwanted product returns to Magellan Models. The product must be in its original packaging and in unopened and resalable condition. A $15.00 restocking fee will apply. Shipping charges are nonrefundable.
Upon receipt of the returned item, we will refund your credit card minus the original shipping costs and restocking fee. If your order qualified for Free Shipping, the full shipping expense will be deducted from your refund. Shipping costs are NOT refundable. Please note that some credit card companies may take up to 3 business days to credit your credit card.
Unauthorized Returns: Returns will NOT be accepted without prior authorization from Magellan Models. You must contact us regarding any return for a Return Authorization Number. If you return any item without authorization, your refund may be delayed or refused. If we accept the return, a minimum 20% restocking fee will apply and the actual shipping charge for the order will not be refunded.